Programme Synopsis
Understanding Banking Treasury Products and Managing Risk
This course, Understanding Treasury Products and Managing Risk, is designed to provide participants with a comprehensive understanding of the treasury products and how related risks can be identified and managed. It looks at the various types of treasury products, the roles of intermediaries, and explains related mathematical concepts and calculations
Implementing a Balanced Score Card in Your Organisation (2 Days)
Over the last decade the Balanced Scorecard has become established as best practice for private and public sector training. The workshop teaches the user how to successfully implement a balanced scorecard and apply simple common tools such as cause and effect analysis and flowcharts to ensure that the proper measures are developed to monitor organisational strategy.
Setting Performance Indicators for Superior Performance (1 Day)
This workshop is designed to provide managers with a sound understanding of KPIs and how they could be used effectively to drive superior performance within the organisation.
Time and Stress Management (2 Days)
This workshop is designed to equip executives and managers with the skills they need to plan effectively, time manage and reduce stress. Particular attention is lent to the needs of monochronic and polychronic time managers who will be coached in the skills they need to manage their own time and collaborate effectively with others.
Networking for Business Success (1 Day)
This workshop focuses on creating and nurturing effective client networks and developing long lasting relationships with clients and industry peers. It enables managers to grow their networks and to break through the barriers that prevent them from networking effectively.
Boardroom Presentation Skills (2 Days)
Boardroom presentations require a unique and fundemental skills set. When excutives are in this high pressure situation their challenge is to help senior management share their vision. This workshop recognises the unique requirements and characteristics of the Boardroom environment and allows participants to structure well conisdered, carefully sequenced presentations using visual aids and offers hints and tips on how to deliver a message with impact.
Making Technical Presentations (2 Days)
Technical presentations, more often than not, turn out to be dull and uninteresting. Often technical presenters get carried away and overwhelm their audience with a mass of technical data. Audiences can become confused and may loose interest in the presentation. This workshop focuses on preparing technical presenters with the skills necessary for presenting technical data clearly, and communicating ideas in a persuasive and engaging manner.
Presentation Skills for Marketers (2 Days)
The art of persuasion is a vital skill for marketers. In many cases, marketers end up speaking more about themselves and their products and ignore the needs of the customer. This workshop prepares marketers in areas of client research, needs analysis and developing a customer centric, solution-based presentation which will help them reach out to their customers.
Negotiation Skills for Business (2 Days)
This workshop helps participants become effective negotiators by teaching them skills which will improve their ability to negotiate with prospects, customers, vendors and staff.
Body Language & Negotiation Strategies (2 Days)
This dynamic workshop focuses on interpreting and using body language effectively and developing effective negotiation strategies to effect, sustain and close a negotiation.
Building Relationships with Difficult Customers (2 Days)
This workshop looks at how you can build effective relationships with difficult customers and use assertiveness skills to the benefit of both parties. Participants identify their current approach and learn exactly how to redress "behavioural deficiencies" so as to maintain an assertive approach in handling difficult customers.
Problem Solving Skills (2 Days)
Problem solving is a cognitive process that requires both systems orientation and process skills. The aim of this workshop is to help you tackle complicated, difficult situations which might seem huge, overwhelming and excessively complex. This workshop will teach the individual to use problem solving tools and techniques in identifying and solving quality problems in a team environment.
