Other Business Solutions
Enterprise Resource Planning (ERP)
Veritas Business Solutions' Enterprise Resource Planning (ERP) system is an integrated computer-based application used to manage internal and external resources, including tangible assets, financial resources, materials and human resources. Its purpose is to facilitate coordination within the organisation and to manage connections to outside stakeholders; thereby generating business intelligence, improving workflow, enhancing control and reducing costs. Built on a centralised database and utilising a common computing platform, ERP systems consolidate all business operations into a uniform and enterprise-wide environment.
An ERP system can sit on a centralised server or be distributed across modular hardware and software units that provide services and communicate on a local area network (LAN).
CRM Solution
CRM, or Customer Relationship Management is a vital aspect of profitability because it keeps customers coming back. This can be achieved using technology to organise, automate, and synchronise business processes such as sales activities, marketing, customer services and support. The CRM process is methodically designed to accommodate customers, develop relationships and increase revenues.
Information technology (IT) facilitates CRM objectives and processes by using sophisticated software to automate customer interaction and back office operations. It can also be integrated with Sales Order Processing and Inventory Management solutions to further enhance automation and efficiencies. CRM software has enabled today's managers and C-level executives to increase the transparency of their companies, thus giving management more control of the business without negatively impacting current support staff.
A quality CRM solution leverages the skills and time of the entire human resource pool. Each CRM package is designed with a different beneficiary in mind. For some companies, that may be the users, customer support representatives, marketing staff or sales professionals. Real-time access to information and leverage of software automation empowers them to achieve their targets and increase self-reliance.
For other companies, the main benefits are seen at the decision-making and managerial level. CRM solutions empower strategists and decision makers with a clear picture of business processes, giving them detailed snapshots of various operations, from customer service initiatives to sales and marketing campaigns. Real-time visibility into operations is a major power tool for today's C-level executive because it allows companies to react to markets which fluctuate by the minute, helping them to meet customer needs and expectations. CRM software solutions also afford senior management with competitive intelligence visibility, hypothetical business modeling and the added time needed to exceed the efforts of their competition.
